3 Shipping Cost

VXPROZ offers free worldwide shipping on all orders unless otherwise stated at checkout.

Taxes, duties, customs fees, or import charges may apply depending on your country or region. These charges are the customer’s responsibility and are not controlled by VXPROZ.

4 Tracking Your Order

After your order ships, you will receive a tracking number by email.

Tracking updates may take 24–72 hours to appear after the carrier receives the package. If tracking does not update immediately, please allow some time for the system to refresh.

5 Lost, Delayed, or Stolen Packages

If your package is delayed, please check your tracking information first. Delays may happen due to carrier processing, customs, holidays, weather, or local delivery issues.

If your package appears lost or tracking has not updated for several days, contact us and we will help investigate the issue.

If tracking shows the package was delivered but you did not receive it, please check with neighbors, building management, mailbox areas, or your local carrier. VXPROZ is not responsible for stolen packages after confirmed delivery, but we will do our best to support you.

6 Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unused, unworn, with all included accessories, and in its original packaging. You will also need your receipt or proof of purchase.

• Item must be unused and in original condition
• Original packaging must be included
• All accessories, guards, cable, manual, and case must be included
• Receipt or proof of purchase is required
• Return must be approved before sending the item back

7 How To Start a Return

To start a return, contact us at contact@vxproz.com with your order number and reason for return.

If your return is accepted, we will send return instructions, including how and where to send your package.

Items sent back without first requesting a return will not be accepted.

8 Non-Returnable Items

Because VXPROZ products are personal grooming items, we cannot accept returns on used products for hygiene and safety reasons.

• Used grooming products
• Items missing accessories or original packaging
• Items damaged by misuse, accidents, or improper cleaning
• Items returned without approval
• Sale items or gift cards, where applicable

9 Exchanges

The fastest way to get the item you want is to return the item you have. Once the return is accepted, you can place a separate order for the new item.

We replace items only if they are defective, damaged, or incorrect.

$ Refunds

We will notify you once we receive and inspect your return. We will let you know if the refund is approved.

If approved, your refund will be automatically processed to your original payment method within 10 business days.

Please remember that your bank or credit card company may take additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, contact us at contact@vxproz.com.

EU European Union 14-Day Cooling-Off Period

If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

As above, your item must be in the same condition that you received it: unused, unworn, with all accessories, and in its original packaging. You will also need your receipt or proof of purchase.